Mediation n. Arbitrator, Arbiter, Referee, Umpire, Middleman, Negotiator, Intermediary, Go-Between, Judge, Appeaser, Peacemaker, Liaison   The Oxford Compact Thesaurus

In a conflict situation, only those parties directly involved can ultimately resolve the conflict. But mediation can help to bring the parties together in a process that reduces the emotional reaction and looks for resolution.

Many organisations that have used this mediation service have subsequently mentioned that the real value was having an independent and neutral person who kept them on track.

As ACAS trained mediators, In balance can ensure situations avoid escalating to grievance procedures … initial understanding of the dynamics of the organisation, your mediator will ensure that the parameters of the mediation are set and acknowledged. 

Most mediation sessions can be concluded and agreed in one day minimizing the negative impact on your business. Each participant is encouraged to sign an Agreement contract on the path forward, this is then given to line managers and personnel to ensure that action is agreed and followed through.

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